News & Comment

Bristol City Council’s New Website

09-03-2010 - Gez Smith | Conversations, Debate, Engagement, Ideas-sharing, Social media, web 2.0 and other buzzwords

I'm just back from this event, getting together the 'great and good' of the Bristol digital media community to discuss what the council should do with its new website. The backstory is that the council has seen that its current site doesn't fit what is needed either internally or externally, and so they're currently in procurement for a new CMS. After that, they're up for suggestions from the digital… read more

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QHSR National Dialogues nominated for citizen service award

08-03-2010 - Ben | Democracy and government, Good examples, Projects and client work

Last summer, we, in partnership with NAPA, worked on a series of three pioneering National Dialogues for the US Department of Homeland Security. Excitingly, this project has now been nominated for a Citizen Service Award. The awards, which are hosted by the U.S. General Services Administration, recognise innovative citizen outreach efforts by government offices. The Quadrennial Homeland Security Review was an initiative by DHS to… read more

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15 Ways PCTs Can Improve Consultation On Difficult Issues

04-03-2010 - Gez Smith | Advice, Consultation, Conversations, Engagement, Good examples, Opinion research, Projects and client work

Amongst the different public sector organisations, PCTs are very often responsible for decisions that are affect huge numbers of people and cover issues that people feel strongly passionate about. These issues and decisions are often difficult. This makes it all the more important to consult on them, but at the same time all the more daunting a prospect. We've been running online consultations since 2004, frequently around difficult or contentious issues. Particularly… read more

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Crowds keep your sysadmins awake

03-03-2010 - Richard Barrel | Delib news and events

We host a number of clients' websites for them on our own servers. It's convenient and it saves a lot of deployment headaches, since we know our machines like the backs of our hands. Yesterday was one of those days. Server load. Flat until yesterday, when a big spike appears. Another spike appears today. This chart shows the load average for one of our webservers. It's - roughly… read more

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How we’re seeing Police Authorities benefit from engaging residents online

01-03-2010 - AdamC | Advice, Consultation, Delib news and events, Engagement, Good examples

The internet can seem a risky place to engage with people on Policing matters but already this year we're seeing Authorities using it to great effect - joining the conversation, increasing the quality of discussion and engaging with more people. One pertinent topic right now is the budget with many opinions on how people think their Authority should spend their funds. Already this year, we've worked with 3 Police Authorities to… read more

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Dialogue App makes debut at GSA webinar

25-02-2010 - Ben | Delib news and events

We were excited to have the opportunity to introduce our Dialogue App, complete with shiny new skin, to a whole bunch of US government staff at a GSA webinar last night. It was slightly strange talking to an audience that you can't see or hear but I think it went well. We set up a demo especially for the occasion – check it out at… read more

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Structured and unstructured conversations

22-02-2010 - ChrisQ | Delib news and events

The Cluetrain Manifesto famously stated that markets have become "conversations" - something that has never been truer in today's social media whirl.  However, something that we've noted recently is that not all conversations that organisations have with their customers and stakeholders are structured in the same way. Broadly the structure of conversations can be split into two camps: "structured" and "unstructured" conversations… read more

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MHRA Discussion site goes live

12-02-2010 - MichaelaD | Consultation, Engagement, Good examples, Ideas-sharing

MHRA’s medicines information discussion site goes live The Medicines and Healthcare products Regulatory Agency (MHRA), the government watchdog responsible for ensuring that medicines and medical devices work and are acceptably safe, has commissioned an online discussion site asking the public whether key information about medicines should be available online. The discussion site, aimed at health professionals and the public, asks whether making the MHRA’s definitive database of patient information leaflets (PILs) and… read more

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Email signatures

11-02-2010 - MichaelaD | Delib news and events

Email signatures every now and again are the bane of my life. Incomplete email signatures, such as those without any contact details are just not useful. The simple copy/paste of everyone's details from an email signature genuinely saves me plenty of time while negotiating all the databases, sites and systems I have to use everyday. A good email signature is a very useful thing, and this is where the e-partciaption bit… read more

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Online Engagement – Social Media Vs SEO

10-02-2010 - Gez Smith | Advice, Bad examples, Democracy and government, Engagement, Social media, web 2.0 and other buzzwords

Here at Delib, we're the kind of people that like to learn from each other and from what the other companies in our group do. We had a really interesting talk a few weeks ago on social media vs 'search engine optimisation' (SEO), from Tim in our sister viral marketing agency Rubber Republic

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